Refund policy

At Taambraa Fashion, we want you to love every piece you receive. If for any reason you are not completely satisfied, this policy outlines your options clearly and fairly.

 

3-Day Return Window All return requests must be initiated within 3 calendar days after delivery. Requests raised after this window will not be eligible for return or refund.

 

Eligibility for Returns

To be eligible for a return, your item must meet ALL of the following conditions:

•       Return request initiated within 3 days after delivery confirmation

•       Item is unused, unworn, unwashed, and in its original condition

•       All original tags, labels, and packaging are intact and attached

•       Item is not in the non-returnable categories listed below

•       Proof of purchase (order confirmation or invoice) is provided

 

Non-Returnable Items

The following items are strictly non-returnable and non-refundable under any circumstances:

 

Category	Reason
Sale & Discounted Items	All items purchased at a discounted or sale price are final sale
Custom / Stitched Orders	Made-to-order pieces are stitched specifically for you and cannot be returned
Items with Removed Tags	Products with cut or removed tags cannot be accepted back
Worn or Washed Items	Used items are not eligible for return for hygiene and quality reasons

 

Return Shipping Charges

Who bears the return shipping cost depends on the reason for the return:

 

Return Reason	Who Pays Return Shipping
Defective, damaged, or incorrect item received	Taambraa Fashion — we arrange and pay for pickup
Change of mind, size issue, or style preference	Customer — self-ship to our returns address at your cost
Item not as described (verified by our team)	Taambraa Fashion — we arrange and pay for pickup

 

For Taambraa-paid returns, our courier partner will contact you within 2 business days to schedule a pickup. Please do not ship items back independently without our confirmation, as we cannot reimburse self-arranged shipping for Taambraa-covered cases.

 

Refund Process

Refund Method All approved refunds are credited exclusively to the original payment method used at the time of purchase. We do not issue store credit, vouchers, or cash refunds.

 

Once your returned item is received and inspected by our quality team, you will receive an email notification. If approved, your refund will be processed within:

 

Payment Method	Refund Timeline
Credit / Debit Card	5–7 business days after approval
UPI (GPay, PhonePe, Paytm)	3–5 business days after approval
Net Banking	5–7 business days after approval
Cash on Delivery (COD)	7–10 business days via NEFT/bank transfer

 

Please note that while we process refunds promptly, the actual credit to your account is subject to your bank's processing times, which are outside our control.

 

How to Initiate a Return

Follow these steps to raise a return request:

•       Email us at return taambraafashions@gmail.com within 3 days after delivery with your order number

•       Attach clear photographs of the item (all sides) and the packaging

•       Mention the reason for return clearly in your email

•       Our team will review your request within 1 business day and respond with next steps

•       Do NOT ship any item back until you receive written confirmation from us

 

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery at taambraafashions@gmail.com with photographs. We will arrange a free replacement or full refund at your preference. This is separate from our standard return window and is handled on priority.